Custom items are one of my specialties! If you’d like something custom made that you don’t see on the site, please fill out the form located here and make sure to select the “custom order” section of the dropdown menu. You should expect a response to your request within 2 business days.

The prices on my items are reflective of the time and energy of my labor, cost of materials, and time invested in becoming an expert in my craft.

Remember - every single item I send out is handmade entirely by me (with some help here and there from my lovely partner when shipping large volumes of orders). Due to the nature of crochet, I cannot use a machine or any sort of automation in creating my pieces - some of them can take up to 10 hours from start to finish, and I have done extensive research and development in creating the patterns for all items.

When purchasing from me and my company, you are supporting a small business owned by a queer individual, and helping me pay my bills!

Unfortunately, unless you are purchasing from me in person at a convention or craft show, I am unable to accept any other payment methods than those available on the website. I may be able to make exceptions for customers local to my address and am happy to discuss through the contact us form located here.

I do not currently maintain a shop on any other platform than the one located on this website.

I do not sell, or give out patterns for the plushies I make. This is to ensure that the products I am offering are unique to my company, and my company alone. I may create patterns for some smaller, easier to make items in the future if there would be an interest for paid patterns by my customers, however!

Fantasy Fox Creations is located in Rochester, New York.

All plushies are stuffed with a white polyester fiber-fill. A limited number of plushies are stuffed with a black polyester fiber fill that has a different texture. This ensures darker-colored yarns do not show white through the holes in the weave.

All of my products are free from wool and other allergy-causing fibers. Due to the fact that I own animals, there may be trace amounts of pet dander from cats on my plushies. If you have an allergy to cats, I would suggest a gentle handwashing of your plushie upon receiving your order OR using a vacuum on the outside of the item.

If your item was a custom order, I unfortunately do not accept returns. Due to the nature of custom items, I am not going to be able to re-sell the item in most cases, and so once the materials have been purchased I do not provide refunds.

In the case of a ready-made item, I only provide returns if the item shows damage that is caused by my error, and not that of the user. For example - if the zipper on a zipper pouch item is improperly secured upon arrival. Damage done during shipping is evaluated on a case-by-case basis.

In general, all items, once shipped, are non-refundable.

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All items require a 2-week turnaround unless they are specified as ready-made. Ready-made items have a 2-business day processing time and typically arrive after shipping within 3-10 business days for shipping within the US, and 5-14 business days for any international shipping.

All orders can be cancelled prior to the item being shipped. Custom orders can only be canceled if the materials have not been purchased yet. Once I have purchased yarn and other materials for your custom item, you may cancel for a partial refund only.

All photos of items are stock photos taken to represent the item you will receive. While I do my best to recreate all items exactly the same, due to the handmade nature of all items, there will be minor variations from what is pictured. Items with multi-colored yarn options will always vary from the photos due to the nature of the yarn.

I am not currently accepting wholesale inquiries at the moment, however I will offer this option in the future!

To keep up-to-date on wholesale options, feel free to subscribe to my monthly newsletter here.

Your order is shipping from Rochester, NY.

Shipping for your order depends on weight and distance. For example, a keychain will cost less to ship than a cactus as it is smaller and does not have a terra cotta pot.

Please allow up to 3 business days for processing before your order ships. If you do not receive a shipping notice within 3 business days, feel free to reach out to us or e-mail us at fantasyfoxcreation@gmail.com.

If you purchased any made-to-order items, allow up to 3 weeks for your item to be completed prior to inquiring about shipping.

At the moment I do accept these orders through my Etsy store specifically, due to the unique shipping concerns for individual countries. Please send me a message through the Contact Us page and I will help you make your purchase!

If your item is ready-made, you should receive your order 3-10 days after shipping, typically a total of 5-13 days after your order is placed. If your item is made-to-order, typically allow 2 weeks plus shipping time. If your item is custom designed, allow for 2 to 3 weeks for creation plus shipping time.

All packages come with tracking (except for stickers). Check tracking to see if there has been a hold up. Depending on time of year, our shipping times increase. See detailed information about shipping policies and timelines here. If the package is marked delivered, check with your local mail carrier and neighbors. Then, call your local post office and provide them the info regarding your package. Unfortunately, once the item has been shipped and is in USPS hands, it is no longer under my control, and anything that happens beyond that point is no longer my responsibility. I am happy to discuss on a case-by-case basis next steps if the item is truly lost.

Keep in mind, that due to the COVID-19 pandemic, postal carriers are still experiencing longer than normal lead times. My estimates on shipping time listed here and on the shipping policies page are just that - estimates. You may need to wait longer to receive your package.

All of my packages are packed so that items are protected from water damage, or breakage. In the unlikely event an item arrives damaged, you will need to file a damage claim with either UPS or USPS depending on which carrier delivered your package.

To file a damage claim, fill out the following forms for USPS and UPS. You may need to retain the package until the claim is approved. A separate order will need to be placed to replace damaged goods. Please get in touch if you have any questions or concerns.

To file a claim with USPS, fill out this form.

To file a claim with UPS, fill out this form.