In the case that your plushie or other yarn-based item (cactus, keychain, coin purse, etc.) gets dirty, my general suggestion is to spot wash the area with a mixture of dawn dish soap and water to remove the stain, and then a gentle blotting of the area with a damp cloth to remove any residual soap mixture.

DO NOT MACHINE WASH OR DRY your stuffed creature - despite my best efforts to ensure all ends are woven in, knotted, and secure, the movement of a washing machine or drier can cause ends to become loose and your item to unravel. Additionally, machine washing or any sort of full submersion in water can cause the stuffing to ball up, pill, and become compacted and card. If not dried properly, mold or mildew can form.

If you spill something harder to remove from fabrics like tea, wine, coffee, or other items, on your friend, please look up the best ways to remove those substances from ACRYLIC or POLYESTER fibers, as those are the yarns which I use to make my creatures. Keep in mind, like clothes, your plush may stain permanently.

If you stain or dirty an item that doesn’t have stuffing in it, like a coin purse, you can hand wash the item in warm soapy water and rinse it, as they are fully submersible. Hang to dry, or dry with a blow drier on low heat for faster dry times!

In the unlikely event your little friend needs surgery, I am more than happy to repair your item! I just request that you pay for the shipping costs of sending your plushie back to me, and I will pay shipping back out to you.

If you’re a crafty individual, I am happy to walk you through the process of sewing in any loose ends, or re-attaching any pieces which may have come loose due to a well-loved plush.

Depending on what broke and how it happened, I may or may not be able to help. If an item broke while in transit shipping, I am happy to direct you to the proper place to send an insurance claim through the post office (all my packages are insured up to $50 by default).

If your item broke (ex. a potted cactus) after shipping while in your posession, unfortunately I will not be able to provide any assistance outside instrucitng you how to go about removing the pot and attaching your piece to a new one. If another part of your item became damaged due to normal wear and tear and not a defect on the part of my assembly or creations, I again will be unable to provide you a replacement or new item.

I am happy to provide assistance in repairing if you need it.

The best way to care for your new plushie, or other crochet item, is to treat it carefully - avoid pulling or excessive force on small limbs (while I attach them tightly, continued force can cause the yarn to break or come loose) and never machine wash or dry your item. Crochet is a very sturdy way to create things, and so feel free to cuddle and hug your stuffie or use your usable item as much as you want!

My plushies are NOT made to be baby safe. If you intend to purchase any of my items for a child, NEVER leave one of my items with your child unattended.

I am able to modify my patterns so that items are safer for babies, but unfortunately am unable to advertise any item as entirely baby safe due to stringent regulations on what can and cannot use “baby safe” as a modifier. Additionally, I would never feel comfortable giving something to someone who intends to use it with their child not knowing there is a 100% guarantee of safety.